C2MS Features & Functionality
Below you can find a comprehensive set of features available in C2MS. If you can't see a feature you require, or are unsure if your requirement is supported, please let us know and we'll be happy to answer your questions.
Policy Life-Cycle & Administration
Complete Policy Life-Cycle Management
Quotes through to Renewal and LapsedAdvanced Policy Lookup / Search Facilities
Policy Quickview and Dashboard
Diary Notes and Tasks
Document and Email Generation
Document Linking: Quick access to all docs
Logging and Auditing Facilities
Revision History: Track all changes
Email Tracking
Accounting Functions
Reconciliation, Payments, ReportingPayment Facilities: Card, Premium Finance, On-Account
Advanced Commission Engine
Custom Workflows
...and more
Agent and Broker Management
Centralised Database of Agents and Brokers
Advanced Lookup / Search Facilities
On-boarding workflows and processes
Approval process, ToBA and Renewals ManagementFCA information capture for compliance
User Management for Broker Portals
Linked Accounts for Sub-Accounts / Offices
Accounting Integration
Transactions, Commission, Payments, StatementsBulk Policy Import / Bordereau Management
Bulk Payment and Reconciliation
Notes and Documents Facilities
ToBA and Specialism Management
Custom Commission & Product Management
Meetings and Review Facilities
...and more
Advanced Security for Data Protection
Single Sign-On Support
Integration with Active Directory and LDAP
2FA Support; hardware and/or software keys
User Self-Service facilities
Internal and Customer User Management
Import & Export Tools
Bulk Import policies and MTA / cancellation data
Bulk Import policy payment data
Bulk Import Agents & Brokers
Import & Export Products
Self-service mapping and data transformation
GUI tools for importing and exporting
Powerful Product Configurator
Configuration via GUI
Flexible Form Builder
Create simple or complex product data capture formsDistribution Options
Aggregator, Internal, Portal, B2C, B2B, Bordereau/SchemeVarious Configuration Options
Renewable, MTA, NCD, Cover Period, Grace Period, Commission, Variable Commission and moreMapping and Report Configuration
Web Services Mapping
Integration with third parties, such as postcode, flood, motor reg. lookup and more.Document Management
Customisable and default charges
Inception, MTA, Cancellation, renewal and moreConfigurable Workflows
...and more
Underwriting Tools
Simple and advanced rating functions
Logic Engine supporting nested rules
Maths engine for rating calculations
Matrices and rules tables
GUI to manage matrices and equations
Third-party 'value' lookup via web services
Supporting real-time rate updates
Assign different ratings for different channels
Assign different ratings on a per agent/broker basis
Support for setting ratings in the future
Simulation Mode
Logging and reporting
Aggregator support
API for rating services
...and more
Accounting
Double entry accounting core
Customisable chart of accounts
GUI for management of all accounting functions
Dynamic Reporting
Pre-defined and custom reportsLedgers, Chart of Accounts, Trial Balance
Commission Handling
Clawbacks, refund & reversal facilities
Manual and Automated Journals
Policy Deposits
Claims Reimbursements
Pay Insurer / Bordereau Facilities
Pre-defined and custom Workflows
...and more
Reporting
Pre-created reports for common tasks
Accounting, Marketing, Sales, Debtors, Claims, Renewals, Logs, Agents & Brokers and more...Report Engine supporting complex dynamic reports
Export of report data
Report Schedling
Support for 3rd party tools
AWS Quicksight / PowerBI and moreSupport for custom permissions per report
Support for dedicated reporting databases
Support for Excel Pivot Engine
Dashboard with KPI and MI customisable widgets
Surfacing of reports to Broker and Claim portal
Claims Management
Claims handlers and notifiers permission sets
Complete life-cycle, from FNOL through to reimbursement
Customisable workflows for claim status progression
Diary and Task Integration
Document upload facilities
Integrated Reports
Settlement facilities
Standalone Claim Portal for Claim managers
Support for C2MS Claims Mobile App
Document Management
GUI blocks editor for managing content
Creation of documents and emails
Policy & Claim Docs, B2C / B2B emails and moreWorkflow enabled document and email engine
Automatic creation of documents and sending of emails based on certain rules and eventsSecure document storage and retrieval
Documents available to internal users, agents, brokers and consumers where appropriate
Documents remain immutable and cannot be changed, only new documents can be regenerated
Support for digital signature
Websites and Portals
Consumer quote and buy portals (B2C)
Broker quote and buy portals (B2B)
Aggregator support
Automatic quote and user creation when landing from an aggregator. API provided for rating services.Supporting the latest HTML standards
Bootstrap and responsive design for mobile/tablet
Aggregator Support
Multi-quote aggregator support
Rating Engine API (REST API / JSON)
Support for referral management and declines based on quote information and rating criteria
Run as a standalone service, able to scale to support any amount of business
Real-time pricing updates supported
Metrics and reporting data available
API-Centric
Supporting both REST and SOAP API services
APIs available for core system functions
Suitable as a Middleware deployment
API security supporting keys and JWT
Queuing and messaging system support
Mobile App Technology
Surface C2MS functionality via Mobile
Claims Mobile App available in all 3 stores
Provide to Agents, Brokers and Consumers
White label Mobile App design
Your Branding in the App Stores
Branding and White Labelling
Quote & Buy portals based on Bootstrap
Provides complete design freedomCustom domain(s) - yourdomain.com
Custom branded documents and emails
Multi-portal and multi-domain support
Supporting responsive design
Backup, DR and Business Continuity
Comprehensive backup routines
Regular backup and DR checks
Optional additional failover system
In-house failover, Off-Cloud, etcOptional Escrow services
Maintain copies of your own data
Cloud & On-Premise Managed Hosting
Fully managed hosting services included
Optionally manage servers in your data centreScalable services hosted in the Cloud
Managed by Red Hat Certified Engineers
High Availability and Multi-Region support
Hybrid Cloud with Dedicated Resources
Dedicated, not shared databases
Encrypted data at rest
Encrypted channels of communication
Optional dedicated instances for services
Optional dedicated Virtual Private Cloud
Optional hosting In-house within your data centre
Auditing & Logging
All user actions are logged
Internal and External usersExtensive Enterprise logging
Logs searchable from a centralised databaseComplete history of diary, task, policy and claim data
Technical Support
Business email and telephone support
Dedicated account manager
Optional training services



