Executive Summary 

Buckhill's C2MS Core insurance software empowers insurers, MGAs, London Market Syndicates and Brokers to enhance customer retention and engagement through a suite of advanced features.  

The platform offers personalised customer-centric solutions, data-driven insights, and customisable rating/pricing based on customer profiles. It can automate part of, or the entire policy lifecycle, enabling real-time changes and self-service capabilities across time zones.   

For the London Market, key business processes can be automated, such as placement of business, contract and documentation generation, automated payment plan collections and more. 

Additionally, C2MS provides powerful functionalities such as commission adjustments, multi-quote options, and upselling features. Its robust API integrations, mobile accessibility, and comprehensive reporting tools further support a seamless and engaging customer experience, fostering loyalty and satisfaction. 

Top 10 Areas of Opportunity:

1. Customer-Centric Solutions and Personalised Engagement

2. Data-Driven Insights

3. Customisable Rating/Pricing Based on Customer Profile

4. Automation of Policy Lifestyle

5. Commission Adjustment and Deal Securing

6. Robust API Integrations

7. Mobile Accessibility

8. Comprehensive Reporting Tools

9. Advanced Security Measures

1. Customer-Centric Solutions and Personalised Engagement 

C2MS enables insurers to tailor products and services to individual customer needs, fostering deeper engagement and satisfaction. By leveraging customer data, the platform facilitates personalised interactions, enhancing the overall customer experience. 

2. Data-Driven Insights 

The platform's advanced analytics provide actionable insights into customer behaviour and preferences. These insights allow insurers to make informed decisions, anticipate customer needs, and develop targeted retention strategies. 

3. Customisable Rating/Pricing Based on Customer Profile 

C2MS allows insurers to define rating and pricing rules tailored to customer profiles, considering claims history, renewal periods, and business-specific factors defined by underwriters. This flexibility enables personalised offers that improve retention and attract desirable risk profiles. 

4. Automation of Policy Lifecycle 

By automating the policy lifecycle, C2MS allows for real-time changes and quote interactions at any time, across all time zones. The self-service capabilities empower customers to manage their policies conveniently, leading to higher retention rates. 

5. Commission Adjustment and Deal Securing 

The platform offers functionalities such as commission adjustments to secure deals, along with multi-quote and upselling features. These tools enable insurers to provide competitive offerings, enhancing customer engagement and satisfaction. 

6. Robust API Integrations 

C2MS's API-centric design facilitates seamless integration with third-party systems, including aggregators, payment gateways, reporting services and London Market services. This connectivity ensures a cohesive customer experience across various platforms. 

7. Mobile Accessibility 

The platform supports mobile applications, allowing customers to access services and manage policies on-the-go. This flexibility enhances engagement by meeting customers where they are. 

8. Comprehensive Reporting Tools 

C2MS provides integrations with industry-leading real-time, customisable reports on key metrics such as renewals and claims. These reports enable insurers to monitor performance and adjust strategies to better serve customers. 

9. Advanced Security Measures 

With features like single sign-on and two-factor authentication, C2MS ensures secure customer interactions. This security fosters trust, a critical component of customer retention. 

10. Scalable Cloud-Based Infrastructure 

The cloud-based architecture of C2MS allows for scalability, accommodating business growth and evolving customer needs without compromising service quality. 

Conclusion 

Buckhill’s C2MS Core insurance software equips insurers, MGAs, and London Market Syndicates and Brokers with the tools necessary to boost customer retention and engagement. Through personalised solutions, customisable pricing, and comprehensive automation, C2MS enhances the customer experience, fostering loyalty and long-term satisfaction.