How to Use the Knowledge Base
New to C2MS? Start with the Lloyd's Market & Terminology section for an introduction to the insurance market, then move on to the product-specific guides in Using C2MS.
Overview
The Knowledge Base is your central resource for learning about C2MS and the Lloyd's insurance market. Articles range from introductory guides to detailed product references. Some content is available to everyone, while other articles require you to sign in or be a member of a specific customer organisation.
Content Visibility Levels
Public Articles
Available to everyone, no sign-in required. These include introductory guides to the Lloyd's market, the glossary of terms, and general information about C2MS. You can browse and read these articles without creating an account.
Signed-In Articles
Require you to log in with your email and password. These cover operational guides, product configuration, system administration, and detailed how-to articles. If you see a Sign In Required message when trying to view an article, log in to access it.
Customer-Specific Articles
Restricted to members of a specific customer organisation. These articles contain customer-specific workflows, configurations, or product guides tailored to your organisation. They are marked with a purple badge showing the customer name in the sidebar. If you believe you should have access to a customer-specific article, contact your account administrator.
Your account administrator manages your customer organisation access. Ask them if you need customer-specific content.
Navigating the Help Centre
The sidebar on the left groups articles by category. Click a category to expand it and see its articles.
Articles can be nested — some categories have parent articles with sub-articles underneath.
Use the breadcrumb at the top of each article to navigate back to the category or home page.
Searching for Articles
Use the search bar on the Help Centre home page to find articles by keyword.
The glossary page has its own live search — type a term and the results filter instantly.
Search results respect your access level. You will only see articles you are authorised to view.
Your Profile
Click your avatar in the top right to access your profile.
From there you can update your name, email, password, and profile photo.
Bookmarks and Subscriptions
You can bookmark articles to find them quickly later. Bookmarked articles appear in the My Favourites section at the top of the sidebar.
You can subscribe to categories to receive notifications when new articles are added.
Feedback
At the bottom of every article you will see a Was this helpful? prompt. Your feedback helps us improve the documentation. If an article is missing information or unclear, let us know.
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